Spain

Linea Madrid - Citizen Telecommunications Channel Service Integrity Pact

Transparency International Spain

Linea Madrid - Citizen Telecommunications Channel Service Integrity Pact

Mission

Ensure integrity and transparency of the tender to establish a citizens' call hotline

Activities

The Madrid City Council used an IP to oversee the tender to establish a citizens' call hotline in 2017 - 2018. A 2017 collaboration agreement between TI-Spain and the Madrid City Council created a Joint Monitoring Commission that that designed the IP text and setting out procedures and hired external experts to oversee the tender award and implementation. The IP monitoring system had a positive impact in improving public information regarding the contract implementation.

Additional information
Procurement authority: Madrid City Council (Department of Citizen Participation, Transparency, and Open Government and Directorate General of Transparency
Monitor: Transparency International Spain
Language: Spanish
Start year: 2017
End year: 2018

This information is gathered from open-source data and in some cases has been provided by initiative facilitators. We cannot guarantee the accuracy or completeness of the information and do not take responsibility for decisions made on the basis of it. Please inform us of any errors by emailing us.

Start Year

Status

  • completed
    Work has finished and deliverables/tasks have been completed.

Countries Operations

Countries Host

Scope

  • national
    Initiative that operates in and focuses mainly on one country, whether on a national or sub-national level.

Industry

Stakeholders

  • Private sector
    Privately owned commercial (for-profit) entities of all sizes, including SMEs
  • Public sector
    National and sub-national, local government entities, agencies from all branches (policy-making, executive, adjudication)
  • Civil society
    non-governmental organisations (national or international), foundations funded by private entities, faith-based organisations, Professional associations, Industry associations, Chambers of Commerce, Local Global Compact Networks

Type

Linked resources

Related Initiatives

Need help understanding the terms and categories used in this initiative?

View Methodology & Definitions