Ghana

Service Delivery Charters in Ghana

Ghana Integrity Initiative

Service Delivery Charters in Ghana

Mission

Fight corruption and promote good governance in the daily lives of people and institutions by forging strong, trusting and effective partnership with government, business and civil society and engagement with the people

Goals

This project aimed to create and implement 10 service delivery charters for government licensing and approval authorities through a Collective Action approach.

Service delivery charters (SDCs) are a tool to promote integrity and efficiency in the provision of public services such as vehicle licensing or business permitting. They help to close the critical knowledge gap between service providers and service users, for example about the cost or timescale of a particular service. These kinds of knowledge gaps make public services vulnerable to corruption.

In theory, service delivery charters are a win-win-win tool. Citizens and businesses receive faster, more predictable services and are less likely to face demands for extra "fees", increasing trust and productivity.

In addition to creating more effective service charters, the project approach aimed to promote multi-stakeholder dialogue and encourage businesses to engage openly and productively with public institutions on integrity issues.

Stakeholders

The project was funded by the UK Business Integrity Initiative and led by the Ghana Integrity Initiative, the local chapter of Transparency International, in collaboration with the Private Enterprise Federation.

This information is gathered from open-source data and in some cases has been provided by initiative facilitators. We cannot guarantee the accuracy or completeness of the information and do not take responsibility for decisions made on the basis of it. Please inform us of any errors by emailing us.

Start Year

Status

  • completed
    Work has finished and deliverables/tasks have been completed.

Countries Operations

Countries Host

Scope

  • national
    Initiative that operates in and focuses mainly on one country, whether on a national or sub-national level.

Industry

Stakeholders

  • Private sector
    Privately owned commercial (for-profit) entities of all sizes, including SMEs
  • Public sector
    National and sub-national, local government entities, agencies from all branches (policy-making, executive, adjudication)

Type

  • Engagement-focused initiative
    Joint declarations of intent, Joint capacity and learning initiatives, Industry-specific working groups, Joint events/awareness raising, Joint activities and integrity tools

Linked resources

Related Initiatives

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